On the Job Training
"None of our customers' web servers are online!" was not the kind of thing Ryan wanted to hear in the morning. Nor was it the kind of question Ryan wanted to hear from the 15 different department heads and administrators all shouting on the conference call that morning. Luckily (for everyone but Ryan), Ted from Net Operations was on the call. Ted was one of those hands-off system administrators who found that it was far easier to delegate work to someone else and leave early for a bar.
After 10 minutes of bickering, Ted announced that he had found the root cause of the problem: Ryan. He announced to the group that Ryan, in his ignorance and naivety, had deleted all of the customers' web servers from production. In shocked realization that today might be his last day on the job, Ryan was unable to speak at first, but one detail gnawed at him - throughout it all, he had followed the steps that Ted had given him to the letter. Ryan needed answers - if Ted said that he did indeed wreck
